Handing your car to a stranger and trusting someone else to drive you to a flight only works if the checks behind the scenes are real. At ParkGo, host verification is not a badge we hand out lightly — it is a process every host completes before they can take a single booking. The terminal transfer is provided by an independent, licensed operator we integrate by API, and driver compliance sits with them.
Verifying hosts
Before a parking space goes live, the host behind it completes identity verification, confirms their right to list the space, and submits photographs of the actual bay. We confirm an address and run identity documents against recognised checks. Only once that review is approved does a listing move from pending to live and become bookable.
Every space also carries clear, honest detail: how far it really is from the terminal, the maximum vehicle size it fits, and whether it offers CCTV or a live camera. Hosts cannot quietly upgrade those claims — what you see on the listing is what has been verified.
The licensed transfer operator
ParkGo does not run its own drivers or a driver app. The terminal transfer is fulfilled by an independent, licensed and insured operator we connect to by API. That operator holds the private-hire operator licence, the commercial passenger insurance and each driver's badge, and is responsible for vetting drivers individually and re-checking them periodically — so an expired certificate cannot slip through. We surface their live status, SLA and ratings in the app, but the driver-side compliance is theirs to hold.
On travel day, the licensed driver, the host and you share a single live map, and the handover is confirmed with a one-time code that both parties enter. That code is timestamped and logged, so there is always a clear record of who collected the car and when.
Keeping sensitive documents safe
Verification means handling sensitive material — passports, licences, insurance certificates. We treat those KYC documents as a separate, access-controlled category, kept apart from everyday account data and encrypted. The marketplace stores a reference to a document, not the document itself, so the people building features never need to touch the underlying files.
The result is a trust score you can actually reason about: built from verification status, genuine reviews from completed bookings, reliability and tenure. It is not a vanity metric — it is the same signal we use internally to decide who belongs on the platform.